I lost a client dammit. I lost him. He's gone. He's not coming back. I lost money too, but that's not as important. I lost a relationship, a trust, potential for future business. I let someone down. Dammit.
My "job" this summer is catering dinner parties and events. It's mine. It's my own thing. I work for myself. I answer only to me. And I like that. It's great. I work my own hours and am only bossed around by myself. I'm no one else's slave (if you live in the Philly area and wanna hire me shoot me an email).
So I had this one party for about 20 people planned for mid-July and I had been talking with the host about the food, service, etc. via email. After corresponding as such for a week or so, he asked me to stop by sometime at his house which was right down the street. I told him that I could stop by that night around 7.
I shouldn't have said that. I was cooking and eating with the family then. It crossed my mind to cancel the appointment, but I was under the impression that it was an informal kind of "stop by if you can" type thing. It wasn't. I emailed him later, apologizing and asking if the next night would be ok. But he had already made up his mind. I had lost the job.
Darned customer service. It's infinitely important. Our negotiations were going great until then. But he was right. I easily could've cancelled. And I should've. But this was a valuable business lesson and one that I won't easily forget.